Contact information

sale@skyhighgroup.us

+1（626）669-8877

Company information

20546 Carrey Rd Walnut CA 91789

We will cherish your merchandise and ensure it is safely and completely packed in a box with enough padding material to avoid damage during transportation.
We provide UPS return shipping labels, please submit a return request through the web recycling port, or contact us via Email (sale@skyhighgroup.us).
We do not reimburse shipping costs. All rejected screens will only remain with our company for 10 days.

Items damaged in transit

You will need to submit proof of damage (pictures of damage, description of damage, invoice number) within 48 hours of signing for the item.
UPS will accept the claim after all evidence has been submitted and combined with inspection. If any item is not completed, UPS will reject the claim and we are not responsible for return or exchange services.

Order error

If there is any discrepancy between the goods you receive and your order (including missing order goods), you must tell us your order delivery date and order number within 24 hours so that we can solve the problem for you faster.
If a package is lost during transportation, we will request the shipping company to investigate the package, and the turnaround period is 8 working days.

shipping delays

If the goods have been shipped, we are not responsible for delays caused by weather, disasters and other non-human reasons during transportation. We will cooperate with the carrier to help you solve the problem as soon as possible.
Shipping delays during the holidays can extend resolution times by even more than 30 business days, so please plan your order to make sure to allow for extra delivery time.

Collect message

In order to better serve you, we will collect the following information from you when you register an account:
your name
Contact address, zip code, phone number, email

About privacy

We will take the following privacy measures when collecting your information:
internal save
In order to give you the latest information, we will push you the latest information to your inbox
If you do not want us to provide you with the latest preferential policies or the latest information, you can write it in the remarks box when placing the order, and we will respect your wishes. If you have not commented before or want to stop receiving the latest content, you can send an email to sale@skyhighgroup.us to indicate your intention.